- a 'guest' login... that username should be hard-coded to provide read-only privileges - A more thorough INSTALL document. In my mind, one of the big draws of a tool like this is how easy it is to install, because it has few/no dependencies. A verbose INSTALL document goes against the minimalist ethic that's pervasive in the rest of the project, as well as the "you're a REAL programmer, you don't need any frills, you're rough and tumble, you should be able to install it yourself!" Nonetheless, more *documentation* doesn't contribute to bloat, IMHO. - it would be nice to see the latest-updated tickets from the main screen, in case people turn the email-notifications off (perhaps change the 'date' display on the front page to be the last-updated time instead of the initially-created time, and then add the ability to click on table headers to change the ORDER BY clause of the SQL query) - a search feature! Seriously.